What you will do

• Developing strategic recommendations to solve business challenges through the implementation of operational systems and platforms, creating consistent workflows and developing and embedding governance into these processes
• Lead & manage optimising the technology infrastructure and platforms that support operational functions within the business
• Overseeing systems, applications, and tools, whilst evaluating and implementing new technologies to enhance operational efficiency
• Collaboration with the all teams, to ensure the smooth functioning of technology platforms, creating both operational efficiency, data accuracy, integrity and delivering on operational briefs
• Delivering against resource & operations KPIs - (Improve utilisation rates, Scheduled V actual Hours, time tracking)
• Lead & direct the smooth day to day running of of the business from an operational perspective
• Lead on Operational Excellence across the agency
• Improve the way in which we resource & capacity plan to ensure efficient resourcing & delivery for clients
• Lead on reinforcing our standard operating process
• Innovate and develop more efficient ways to deliver on wider business area briefs and make recommendations on potential changes that can positively impact any area of the business
• Drive global consistency of delivering improvements to given processes, technology or projects
• Contribute to the development of the Ops team Strategy
• Ownership of given projects or processes on behalf of Operations team strategic priorities , wider business operational briefs , delivering to a high standard following the Journey Further standard operating process

Requirements

• You have a minimum of 3 years of experience in operations management, with at least 1 years in a senior management role
• You have a proven track record of managing and optimising operational processes in a fast-paced environment, preferably an integrated environment across all paid, organic & specialist channels, within the digital marketing industry
• You have experience of agency management & CRM systems
• You have an understanding in the delivery requirements of the specialists areas and roles within an integrated agency and to be able to resource and ensure accurate views of capacity
• You have experience working in an integrated environment across all paid, organic and specialist channels
• You have strong platform knowledge in delivering day to day tasks
• You have experience of system integration & implementation

Diversity & Inclusion

Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment.

We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.

We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals.

If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.