What you will do

• Lead the development and implementation of long-term resource management strategies that align with the company's growth objectives
• Collaborate with senior leadership to forecast future resource needs based on business goals, project pipelines and market trends
• Provide strategic insights to executive management on optimising resource utilisation and scaling operations efficiently
• Ensure optimal allocation of people, financial and physical resources across all business units and departments
• Monitor, track, and report on resource availability, utilisation and allocation to ensure maximum productivity and alignment with business goals
• Implement data-driven decision-making to anticipate bottlenecks and allocate resources proactively
• Foster cross-functional collaboration between teams to streamline processes, resolve resource conflicts and improve operational outcomes
• Support workforce planning processes, including hiring, capacity forecasting, and resource levelling, to ensure business continuity
• Work closely with HR, Finance, and Operations to develop staffing plans that align with budgets and project demands
• Develop and implement resource management tools and processes that enhance transparency, communication, and efficiency across the organisation
• Establish KPIs and performance metrics to monitor resource utilisation, project progress and overall operational efficiency
• Manage the resource management budget, ensuring that all resource allocation decisions are financially sustainable
• Partner with Finance to provide resource forecasts and budgeting recommendations to the leadership team
• Identify and mitigate risks related to resource shortages, skill gaps, and over-allocation, ensuring business continuity
• Implement contingency planning to address potential disruptions in resource availability

Requirements

• You have a minimum of 5 years’ experience in resource management, preferably within a marketing or creative agency
• You have proven experience with Professional Services Automation (PSA) systems and technology platform management
• You have demonstrated experience working with various product departments (e.g., Strategy, Creative, Paid, Organic) and understand their operational requirements
• You have experience in an integrated agency environment and understand specialist roles and delivery requirements
• You have previous experience in an operational department with a focus on lean scheduling and capacity forecasting
• You have a flexible and proactive attitude, championing change and innovation
• You exhibit strong teamwork and integration skills, working effectively across various teams and regions
• You apply forward-thinking and conflict-resolution abilities to address complex challenges
• You possess excellent communication skills, both written and verbal, to articulate insights and drive engagement
• You have mentoring and coaching skills with the ability to provide optimum support

Diversity & Inclusion

Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment.

We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.

We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals.

If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.