Client Director
Curiosity is the currency of growth.
We usually respond within two weeks
What you will do
Build and nurture senior-level relationships with client decision-makers through meaningful, strategic discussion
Create and ensure that client teams deliver on comprehensive Client Development Plans
Expertly manage challenging client situations
Lead the narrative, expected outcomes, and quality assurance (QA) for high-stakes meetings like Quarterly Business Reviews (QBRs)
Implement and optimize 'Client Lifecycle' touchpoints, including CSS and presentation feedback, to refine the agency's approach
Own the full contract renewal process, ensuring scopes are clearly defined, agreed upon, and delivered
Proactively identify, accurately forecast, and deliver on new growth opportunities within your client portfolio
Ensure close coordination with the internal operations team for consistent execution across systems like HubSpot and ScreenDragon
Surface successful client case studies and provide strategic consultation during their creation for marketing purposes
Execute and inform the continuous improvement of Journey Further’s CX best practices and frameworks
Requirements
Proven experience working at a Client Director level within a Performance Marketing agency environment
Experience leading relationships across diverse sectors such as retail, beauty, fitness, and insurance
Significant experience leading clients across Paid Media, SEO, PR, Organic Social, Influencer, Strategy, and Creative
A history of growing successful relationships with high-profile and complex client organisations
A passion for building and nurturing a Client Experience (CX) team and a desire to manage and develop others
Highly skilled in financial management, budgeting, and commercial forecasting
Experience working effectively with cross-functional teams that reside overseas
Significant prior experience in activation channels to provide grounded, expert advice to clients
Diversity & Inclusion
Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment.
We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.
We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals.
If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.
- Department
- Client Success
- Locations
- Leeds
- Yearly salary
- £61,000 - £70,000
Leeds
Perks & Benefits
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Flexibility
We understand that everyone works differently, so we provide them the freedom to work how they want, when they want and where they want. No role is ever fully remote as we want people to be spending time with one another in person – however, we will support you in making sure you are supported in what ways of working suit you best.
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Experience
Work alongside one of the most experienced digital teams in the industry, and collaborate directly with clients at some of the world’s largest brands and high-growth startups.
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Wellbeing
We actively care for our team’s physical, mental and financial wellbeing.
We run various company initiatives to help promote physical wellbeing – yoga, running club, 5-a-side football to name a few.
We believe in taking a proactive approach when it comes to all our people’s mental wellbeing. As such we have partnered with experts from Vitality as well as trained Mental Health First Aiders, who our people can turn to in times of need
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Trust
We believe in giving ambitious people incredible autonomy in their work. You’ll have the freedom to tackle complex problems and the support of some of the talented people in the industry to do so.
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Learning
Through our Learn Together sessions, Book Club and Podcast, we learn from the best minds in the world and apply the most valuable insight to the work we do and how we run the business.
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CSR
CSR is a key priority for the business. We’re currently working on how we can make a lasting, positive impact on the world around us.
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Benefits
Our benefits package is constantly evolving. In the UK it currently includes:
- Pension matched up to 4%
- Enhanced maternity and paternity pay
- Private medical insurance
- Personal health fund
- Home working allowance
- 25 days annual leave, plus bank holidays and Christmas shutdown
- Unlimited unpaid holiday
In the US it currently includes:
- 401k matching
- Subsidized Medical, Dental & Vision
Company Life Insurance - Enhanced Maternity & Paternity cover
- Flexible and Remote working
- 19 days paid time off plus 12 federal holidays & office closure between Christmas and New Year.
- 1 additional day for observing a cultural, religious, or a personally meaningful occasion of their choice
- Unpaid time off
About Journey Further
Journey Further is a performance marketing agency working with the world's leading brands and fast-growth start-ups. We blend strategic thinking, creativity, digital channels and experimentation taking brands beyond performance.