Client Manager
Drive growth, champion excellence, and redefine the client experience.
We usually respond within a week
What you will do
Coordinate and delivery of client deliverables, across a cross-functional team
Manage multiple projects and deadlines simultaneously, such as ongoing delivery deadlines, QBRs and client development objectives
Challenge processes that don’t feel like they have client experience at the heart of them
Take a commercial mindset to your accounts, identifying opportunities to add value, support client growth and contribute to account expansion
Monitoring and escalating over-servicing and poor performance before it becomes critical to CX team leadership
Finding pain points in clients and delivery, escalating these as needed
Ensuring your own, and your team's understanding and execution of client excellence and delivery standards across the agency
Supporting our marketing efforts with proactive sharing of client excellence and spotting opportunities to call out excellent work in case studies
Supporting new business as needed, and helping us grow revenue across your client roster
Requirements
You have experience working in a performance or marketing agency environment working in Account Management/Client Experience
You’ll have proven experience working in a fast-paced agency environment across multiple clients and industries/sectors
You’re able to build relationships quickly, both internally and with clients
You’ve got a growth mindset and are eager to learn and challenge the norm, to help us continually improve
Experience in cross selling
Preferred experience working across integrated clients
You’re keen to take ownership of projects and drive continuous improvement
Ideally you have some experience working in a performance channel
You have strong documentation and reporting skills, keeping projects and deliverables on track and to deadline
Diversity & Inclusion
Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment.
We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.
We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals.
If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.
- Department
- Client Success
- Locations
- Leeds, Manchester
- Yearly salary
- £35,000 - £42,000
- Employment type
- Full-time
Perks & Benefits
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Flexibility
We understand that everyone works differently, so we provide them the freedom to work how they want, when they want and where they want. No role is ever fully remote as we want people to be spending time with one another in person – however, we will support you in making sure you are supported in what ways of working suit you best.
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Experience
Work alongside one of the most experienced digital teams in the industry, and collaborate directly with clients at some of the world’s largest brands and high-growth startups.
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Wellbeing
We actively care for our team’s physical, mental and financial wellbeing.
We run various company initiatives to help promote physical wellbeing – yoga, running club, 5-a-side football to name a few.
We believe in taking a proactive approach when it comes to all our people’s mental wellbeing. As such we have partnered with experts from Vitality as well as trained Mental Health First Aiders, who our people can turn to in times of need
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Trust
We believe in giving ambitious people incredible autonomy in their work. You’ll have the freedom to tackle complex problems and the support of some of the talented people in the industry to do so.
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Learning
Through our Learn Together sessions, Book Club and Podcast, we learn from the best minds in the world and apply the most valuable insight to the work we do and how we run the business.
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CSR
CSR is a key priority for the business. We’re currently working on how we can make a lasting, positive impact on the world around us.
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Benefits
Our benefits package is constantly evolving. In the UK it currently includes:
- Pension matched up to 4%
- Enhanced maternity and paternity pay
- Private medical insurance
- Personal health fund
- Home working allowance
- 25 days annual leave, plus bank holidays and Christmas shutdown
- Unlimited unpaid holiday
In the US it currently includes:
- 401k matching
- Subsidized Medical, Dental & Vision
Company Life Insurance - Enhanced Maternity & Paternity cover
- Flexible and Remote working
- 19 days paid time off plus 12 federal holidays & office closure between Christmas and New Year.
- 1 additional day for observing a cultural, religious, or a personally meaningful occasion of their choice
- Unpaid time off
About Journey Further
Journey Further is a performance marketing agency working with the world's leading brands and fast-growth start-ups. We blend strategic thinking, creativity, digital channels and experimentation taking brands beyond performance.