What you will do

• Act as the first point of contact for all HR-related queries within the US team, providing timely and effective support

• To support the people partnering model in the US, working alongside managers to support exceptional business outcomes

• Ensure all People policies, practices, and procedures reflect our values and are legally compliant in the US

• Support employee onboarding and induction to create a seamless and engaging new starter experience, accompanied by relevant learning opportunities

• Support the global initiative to create a scalable learning and development plan tied to our career pathways at all levels of the agency

• Maintain and update employee records, contracts, and documentation in line with internal standards and legal requirements

• Collaborate closely with finance and payroll providers to ensure accurate and timely processing of payroll, benefits, and compensation

• Support the performance review process, development plans, and internal mobility for US employees

• Monitor and report on key people metrics (e.g. headcount, turnover, engagement), providing insight to support strategic decision-making

• As a member of the Global People team, support on global HR projects, systems, and processes, ensuring local adaptation where needed

• Identify and implement process improvements to drive efficiency, consistency, and employee experience

• Represent the People team in US meetings and act as a bridge between the US team and the wider global business

• Support internal communications and initiatives that build engagement and reinforce our ‘Beyond Performance’ culture

• Champion a psychologically safe and inclusive environment, taking proactive steps to address wellbeing and mental health support

Requirements

• In-depth understanding of US federal and state employment laws

• Strong knowledge of HR practices, including benefits administration and recruitment

• Ability to manage sensitive matters with discretion and empathy

• Excellent communication and interpersonal skills

• Strong organizational skills with the ability to manage multiple priorities

• Significant experience in a generalist HR role, with experience managing employment law, benefits, and employee relations

• Proven experience managing recruitment processes end-to-end

• Experience working in a fast-paced, creative, or scale-up environment

• Professional HR certification (e.g., SHRM-CP/SCP, PHR/SPHR) is preferred but not essential

Diversity & Inclusion

Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment.

We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.

We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals.

If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.