Client Manager (New York)
Be the glue.
We usually respond within a week
What you will do
- Manage multiple projects and deadlines simultaneously, such as ongoing delivery deadlines, QBRs and client development objectives
- Keep project delivery on track against client expectations, ensuring clients, team members and leadership are up to date (project plans, timelines, budgets, status reports)
- Facilitate internal and external meetings, ensuring these are well-documented and organised
- Guide and coordinate monthly and quarterly priorities (Client Development Plans), ensuring they are clear and reported on each month
- Monitor and escalate over-servicing and poor performance to avoid impact on CX team leadership
- Ensure execution of client excellence and delivery standards across the agency
- Participate in our marketing efforts with proactive sharing of client excellence and spotting opportunities to call out excellent work in case studies
- Support new business as needed, helping us grow revenue across your client roster
Requirements
- You have a minimum of three years experience at a performance marketing agency environment working in Account Management
- You’ll have proven experience working in a fast-paced agency environment across multiple clients and industries
- You’re able to build relationships quickly, both internally and with clients
- You have excellent communication and presentation skills
- You have strong documentation and reporting skills, keeping projects and deliverables on track and to deadline
- You’re a strong collaborator, able to work with multiple stakeholders and levels
- You’re eager to take ownership of projects and drive continuous improvement
- You’ve got a growth mindset and are eager to learn and challenge the norm to help us continually improve
Location
- Ideally this role would be based in New York but we would consider it being a remote role for the right candidate
Diversity & Inclusion
Journey Further takes pride in creating an environment where everyone can be themselves. This starts with recruitment.
We pledge to make our roles as open as possible and to provide equal opportunities to everyone that is kind enough to give us their time. All recruitment decisions we take will be based solely on the positive skills and behaviours that applicants display and absolutely nothing else.
We do not discriminate based on any personal characteristic, we are a people first agency and we care about and celebrate individuals.
If something is important to you, it's important to us. If you have a particular need during the application process or during your time at Journey Further, please let us know.
- Department
- Client Success
- Locations
- New York City
- Yearly salary
- $70,000 - $85,000
- Employment type
- Full-time
New York City
Perks & Benefits
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Flexibility
We understand that everyone works differently, so we provide them the freedom to work how they want, when they want and where they want. No role is ever fully remote as we want people to be spending time with one another in person – however, we will support you in making sure you are supported in what ways of working suit you best.
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Experience
Work alongside one of the most experienced digital teams in the industry, and collaborate directly with clients at some of the world’s largest brands and high-growth startups, including Virgin, Sky and Oddbox.
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Trust
We believe in giving ambitious people incredible autonomy in their work. You’ll have the freedom to tackle complex problems and the support of some of the talented people in the industry to do so.
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Wellbeing
We actively care for our team’s physical, mental and financial wellbeing.
We run various company initiatives to help promote physical wellbeing – yoga, running club, 5-a-side football to name a few.
We believe in taking a proactive approach when it comes to all our people’s mental wellbeing. As such we have partnered with experts (Vitality and Chakra Corporate) that our people can turn to.
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Learning
Through our Learn Together sessions, Book Club and Podcast, we learn from the best minds in the world and apply the most valuable insight to the work we do and how we run the business.
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CSR
CSR is a key priority for the business. We’re currently working on how we can make a lasting, positive impact on the world around us. Recent initiatives we are proud of include our cycling challenge for Breast Cancer Now, our donation to PhysCap and Jon’s campaign to support local food banks.
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Benefits
Our benefits package is constantly evolving. In the UK it currently includes:
- Pension matched up to 4%
- Enhanced maternity and paternity pay
- Private medical insurance
- Personal health fund
- Home working allowance
- 25 days annual leave, plus bank holidays and Christmas shutdown
- Unlimited unpaid holiday
In the US it currently includes:
- 401k matching
- Subsidized Medical, Dental & Vision
Company Life Insurance - Enhanced Maternity & Paternity cover
- Flexible and Remote working
- 25 days paid time off plus all federal holidays & office closure between Christmas and New Year
- Unlimited unpaid time off
About Journey Further
Journey Further is a performance marketing agency working with the world's leading brands and fast-growth start-ups. We blend strategic thinking, creativity, digital channels and experimentation to create the performance brands of tomorrow.
Client Manager (New York)
Be the glue.
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